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FAQ's

Your questions, answered.

What is INJOY?

INJOY is a personal assistant service that allows you to easily book a trusted, trained, local assistant to accomplish everyday household tasks.

How does it work?

  1. Submit a membership form. This form allows us to understand your needs. After completing the form, you'll be prompted to schedule a 20 min. membership interview with our owner, Tessa. This interview is an opportunity for us to get to know you and for you to get all your questions answered.

  2. Say yes! When you decide to move forward with INJOY, we do all the hard work for you! All of our assistants are background checked, vetted, and trained before being matched with members. INJOY handles all payouts and 1099's. You simply choose how often your assistant comes and for how long and you're off to the races! 

  3. Breath a sigh of relief knowing your INJOY assistant will accomplish your everyday household tasks so you have more time to do the things you love!

Who are INJOY assistants?

INJOY personal assistants are interviewed, vetted, and trained by our founder, Tessa. Each assistant has different strengths and weaknesses. It's our goal to place our assistants in a position that they can excel in resulting in win-win partnerships!

What do INJOY assistants do?

Our assistants work to complete your every day household tasks so you can stress less and do more of what you love.

Will I get the same assistant every time?

Yes! If you book recurring services on a weekly or bi-weekly basis, you will be matched with the same assistant each and every time. This has multiple benefits for both the member and the assistant.

 

For occasional services, we cannot guarantee the same assistant each time.

What services does INJOY provide?

Below is a detailed outline of our services...

Laundry Help

Washing, drying, folding, ironing, putting away clothing

Food Prep

Menu planning, preparing meals, preparing freezer meals, packing school lunches, baking

Tidying

Making the beds, folding blankets, fluffing pillows, picking up items off of the floor, straightening, unloading/loading the dishwasher

 

Organizing

Organizing the...pantry, master closet, cabinets, drawers, toy rooms, attic spaces, garages, etc.

 

Light Housekeeping

Changing the bed sheets, wiping the counters, sweeping, vacuuming, cleaning out the fridge

Moving Help

Packing and unpacking boxes, helping you get settled in

Party/Holiday Help

Decorating, setting the table, preparing party bags, wrapping presents, addressing envelopes

Odd Jobs

Watering plants, preparing items for return, collecting the mail, taking out the garbage/recycling

Can INJOY assistants run errands for me?

Yes! This is considered an 'add-on' service and has an additional charge of $10 per booking when applicable.

Does INJOY provide child care services?

INJOY assistants are focused on completing a wide variety of household tasks. Childcare is not provided.​ You'll be amazed by how much your INJOY assistant accomplishes without added distractions!

Will INJOY deep clean my house?

Nope! We always say, we're not a housecleaning service and we're not a babysitting service, we're an everything-in-between service. 

Can I outsource a household task not listed on your services provided?

We've tried to list all services provided in detail, but there might be circumstances we've missed. Your membership interview allows us to discuss your specific needs. In the case that your needs are outside our services provided, you will know up front so you can make an informed decision on how INJOY can best serve you.

We're a special needs family. Is INJOY right for us?

Absolutely! We would love to not only support you, but also learn from you!

Why is there a $100/yr. membership fee?

INJOY is with you every step of the way. We spend time understanding your needs so we can match you with an INJOY assistant or find and train a new assistant for you. Once you're matched with an assistant, we follow-up to ensure your satisfaction. (We promise not to check in too much!) INJOY handles all payouts to the assistants. And, come end of the year, INJOY submits 1099's for qualifying assistants, giving you one less thing to do. We're here, every day, working for you so you have more time to do the thing you love! That's our mission and we stand by it! 

Note: Annual memberships are non-refundable.

When do I pay my annual membership fee?

Payment is due after your membership interview to secure your place in line. 

How much does it cost?

Booking an INJOY assistant on a recurring basis is $20/hr.

Booking an INJOY assistant as needed is $25/hr. (Including gifts)

Add-on service charge: An additional $10 per booking if your assistant runs errands.

What's the minimum amount of hours I can book in one day?

INJOY assistants work a minimum of 2 hours.

What's the full amount owed policy?

INJOY members will be charged the full amount of hours booked according to your booking schedule. The assistant will not leave before the end of her scheduled shift unless instructed by the member. Nonetheless, the member is responsible for fulfilling payment of all hours booked.

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I live in ____. Do you service my area?

As of April 2021, INJOY services the following areas: Franklin, Brentwood, Spring Hill, Thompson Station, College Grove, Bellevue, Green Hills, 12th South, East Nashville, Hermitage and Murfreesboro.

If you live in an area outside of the ones listed above, please contact us to see if we can service you! 

What is your COVID-19 policy?

Members and assistants are required to follow all recommendations of the CDC and all state and local governments regarding prevenient of the spread of COVID-19, including mask wearing and social distancing.If anyone has COVID-19 symptoms or has been exposed to COVID, they should alert INJOY immediately, visit a doctor to be tested, stay home, and notify INJOY with the test results. 

If you have any questions or concerns please contact INJOY at info@helloinjoy.com

What do you mean when you say 'booking schedule'?

Your booking schedule refers to how many hours and how often your INJOY assistant is scheduled to come. For example: Your assistant is scheduled to come every Monday from 8am-12pm. So your booking schedule is 1x a week, for 4 hours, on Monday, from 8am-12pm at $20/hr.

How do I pay my assistant?

INJOY handles all payouts to assistants. During your membership interview, we will gather your payment information and determine your payment preference whether it be on a weekly or monthly basis.

What if my assistant cancels a booking?

In the case that your INJOY assistant has to cancel, we work hard to find a substitute assistant to fulfill the booking. When not possible, INJOY members will receive a credit for their hours booked. 

What if I need to cancel a booking?

We know life happens; COVID-19, vacation, family emergencies, etc. In the case that you need to cancel or skip a booking, we ask that you contact INJOY with 48 hours notice. Cancellations that happen with less than 48 hours notice will be charged a $20 fee against the booking cost with the remaining balance credited to your account.

Can I cancel my membership?

If INJOY no longer meets your needs, you can cancel your annual membership at any time.

Can I purchase an INJOY gift certificate to give to a friend?

You can purchase up to 10 hours of service as a gift. The cost is $25/hr. with a 2 hour minimum. In place of the annual membership fee, there is a $25 matching fee due at time of purchase. Please reach out to us at info@helloinjoy.com for more information.

Have further questions?

Don't hesitate to reach out to us at info@helloinjoy.com.

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